Returns Policy

We offer a 14 day return policy. Items ordered must be returned unused and with original packaging.

Cancellation of orders prior to delivery: Our Shepherd Hut frames are made-to-order products, for which we can only provide full refunds within 7 days of receipt of an order. For order cancellations after this period we would refund a maximum of 85% of the price of the cancelled item.

Please arrange returns to:

Harrogate Huts
Unit 1 Manor Farm
Crag Lane, Killinghall

Please provide your name, order number, address and a contact email with your return.

Refunds we will be processed immediately on receipt of returned goods.

If your product is faulty please contact us within 30 days to arrange a replacement. Returns beyond this period are at our discretion.

Please call us on 01423 647483 or email us at for any queries.